New York / EngageExpo trip travel news – NY a great successFebruary 22nd, 2010

To cut a long story short, NY was a great success for us!!! Now the long part of the story. The Expo had a number of interesting talks, including a kids panel that concluded that email is soooo their parents – great news for us. We managed to get loads of good contacts and quite a few solid leads, with people already writing to me to try out the product. Need to finish all my followups in the next few days.

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In terms of talks the highlight of the show for me was to see a bit more about the upcoming Lego universe game, it looks pretty amazing and phenomenal and fantastic and wonderful and outstanding, have I mentioned yet that it is also unbelievable? The Lego guys didn’t use these words, even though their product would deserve them. However, some other companies did, which is quite funny for an European. We are just not used to over emphasising things and a pretty good normally suffices. Some other small clashes when it came to sarcasm – I love stereotypes :-) Oh and some (that reads David) know London better than us.

We will write a specific blog post about our “lessons learned” soon. Still processing some of the things…

New York / EngageExpo trip travel news – 5th day in NYFebruary 17th, 2010

This has been the craziest day of them all. We setup our booth in the morning and then it was pretty much non stop networking, even now at 10.20pm I am between two networking events – hence a rather short post that doesn’t do this day justice.

engageBooth

Having spoken with a lot of people and listened to a few talk snippets, it seems some kids companies are slowly realising how important it is to engage properly with kids.

After the expo I also attended the Ultra Light Startup legal meetup. Some interesting discussions about IP and good networking. I mainly went to meet a few of the startups here in NY.

Then a quick foot long sub and now at the Ace hotel….

New York / EngageExpo trip travel news – 3rd and 4th day in NYFebruary 16th, 2010

The ToyFair has begun. We had a great time playing with all the toys, from new puppets, over Pokemons, all the way to boardgames we didn’t understand. The variety is great, but we couldn’t really see anything innovative. Oh and I learned everything about Barbie collector dolls from their sales rep. – very valuable info ;-) In addition to living a childhood dream, we managed to get good contacts from a number of big players – they all seem to wake up now and try to bring their products online, but not just that, they realise that they also need to engage with them!!!

We also had some fun outside the expo. I found my neighbourhood and we ate at a great mexican restaurant of death with a rather kitsch interior.
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Our big day is tomorrow with the start of the EngageExpo… Stay tuned…

New York / EngageExpo trip travel news – 2nd day in NYFebruary 14th, 2010

We started the day with a lumberjack breakfast consisting of 3 pancakes, 2 eggs, bacon and tonnes of super sweet sirup – oh and real tea. Stuart insisted that this is the way to do it in the US, after not feeling hungry for the next 6 hours I am not too sure.
We then did a little bit of shopping, which was a real necessity after I was part of a real boot strapped startup, as my shoe had a huge whole in it – which is not very pleasant in wet weather.
After my least favorite activity -shopping- we went back to prepare for the Expo starting tomorrow. Emailing and browsing tonnes of webpages makes youhungry and Stuart suggested we need some real American fast food – hot dogs at Crif New York’s number one wieners it was.

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My hotdog required a coffee for digestion and then back to work. On the way back we passed through China town, which was buzzing in preparation for Chinese new year.

Now we are off to a party at the Ace Hotel….

New York / EngageExpo trip travel news – The 1st day in NYFebruary 12th, 2010

This morning we had a very useful meeting with Patricia Young from UKTI. She will put us in touch with quite a few companies in NY, as well as some media agencies.

We then arranged a few more meetings and had a huge burrito – we were told we need to gain a bit of weight.

This afternoon we met Karl Schmieder from Messaginglab, nice guy with a good sense of humor. We will try to meet up with him again next week and might even have the chance to work out of his office. For the rest of the afternoon we camped out at the Ace Hotel on 29th Street, which seems to be the cool tech meet up place.

Tomorrow we will try to meet up with David from The Hatchery.

So far the Big Apple is very welcoming and everyone has been extremely helpful. But I am not sure if I ever will get used to their black water and tea. OK enough for today, my inner clock is telling me I should start getting tired – off to meet some friends.

(Update) We ended up listening to an opera in a church and had some healthy vegan food – really not what you normally would associate with the US.

New York / EngageExpo trip travel news – The journeyFebruary 12th, 2010

We are on our way to New York for the EngageExpo, a trade show for kids products, ranging from internet based games, social worlds and real physical toys – yes they still exist and we hopefully have some time to play. In addition to realising a childhood dream of attending the biggest kids trade show in the world, we are presenting our direct marketing and ingame alert solutions – allowing business to engage with their demanding kids customers on THEIR channels. Kids just don’t use email anymore and businesses are slowly starting realise that. Comufy helps these business to message kids and teens easily on social networks and instant messengers. Twitter is also an options, but kids don’t seem to use it much yet.

During our stay we are also looking forward to meeting a few NY startups, i.e. Ray Bernaz from Socialibrium who was very helpful already putting us in touch with the NY tech scene and Graham Lawlor who has invited us to attend a ultralight startups event next Tuesday.

Enough about Comufy and why we are going to New York… More about the actual travel experience so far.

Thanks to UKTI, who have been great help all round so far, and British Airways, who have sponsored this flight as part of a program helping UK entrepreneurs go beyond the island. Virgin is no longer THE airline for entrepreneurs.

The experience on BA 0003 (yes that’s right one of THE Concord flight numbers – but unfortunately arrive before you leave is no more) has so far been very pleasant. Simple checkin, hardly any queues and very friendly cabin crew. Even the meal was tasty and warm ;-) Just had a quick chat with Gavin, the captain – nice personal touch I must say.

The only thing that has been missing was the quick cup of tea once things got moving. (Update) I nearly complained about not getting cheese and biscuits plus a desert, but Michelle the friendly flight attendant just brought me some extra cheese (If anyone from BA reads this: I am on BA0003 10.2.10, she deserves a promotion and promised not to strike).

Now a few more emails to confirm some meetings, a quick movie and maybe a power nap.

Update, the OnAir insight mobile phone system doesn’t let me connect to the Internet through T-Mobile – so this will be posted when we touch down. Even if they would let me connect, they probably would charge me an arm and a leg. Why didn’t BA just install inflight Wifi instead of an inflight mobile network that doesn’t let you receive calls and charges 1£ per SMS?

Looking forward to the Expo and to meeting our US startup buddies.

Phil

Triple T – TechCruch, Twitter and TweetSwitchJanuary 18th, 2010

TweetSwitch is a Comufy powered service that lets you send and receive your tweets on your instant messenger. We started working on TweetSwitch in November 2009 for the following reasons:
1. To showcase our technology
2. To stress test our system (a Twitter app is a great way to quickly attract a large user base)
3. To demonstrate how easy it is to integrate with Comufy
TechCruch and Twitter, a virtuous circle
Via the London start-up grapevine, TweetSwitch reached the ears of the technology blog TechCrunch. Now an article on TechCrunch is a big deal. I wouldn¿t go so far as to say they can make or break a start-up, but they are highly influential and widely read in both Europe and North America. Whilst we knew that this article would spread the word far and wide, we were also hopeful that the story would be picked up on the Twittersphere. Thankfully this is exactly what happened, and within a matter of hours the article was re-tweeted over two hundred times.
The article sparked off a chain reaction of tweets, leading to more write-ups, more publicity and even more tweets ¿ a truly virtuous circle. For example, we have seen more website referrals from the Yahoo! Messenger blog who picked up on the story, than through the original TechCrunch article. The impact has been significant, as the graph below illustrates. Our site traffic has increased tenfold and our user numbers have quadrupled.

TweetSwitch is a Comufy powered service that lets you send and receive your tweets on your instant messenger. We started working on TweetSwitch in November 2009 for the following reasons:

1. To showcase our technology
2. To stress test our system (a Twitter app is a great way to quickly attract a large user base)
3. To demonstrate how easy it is to integrate with Comufy

TechCruch and Twitter, a virtuous circle

Via the London start-up grapevine, TweetSwitch reached the ears of the technology blog TechCrunch. Now an article on TechCrunch is a big deal. I wouldn’t go so far as to say they can make or break a start-up, but they are highly influential and widely read in both Europe and North America. Whilst we knew that this article would spread the word far and wide, we were also hopeful that the story would be picked up on the Twittersphere. Thankfully this is exactly what happened, and within a matter of hours the article was re-tweeted over two hundred times.

The article sparked off a chain reaction of tweets, leading to more write-ups, more publicity and even more tweets – a truly virtuous circle. For example, we have seen more website referrals from the Yahoo! Messenger blog who picked up on the story, than through the original TechCrunch article. The impact has been significant, as the graph below illustrates. Our site traffic has increased tenfold and our user numbers have quadrupled.

TweetSwitch user numbers

Following the article, the large increase in TweetSwitch users allowed us to stress test our technology. As expected, this wasn’t without its hiccups and this uncovered several bugs that we have now largely fixed. Whilst we had previously simulated stress testing, there is no substitution for real world stress testing, with real life users. Our users have behaved in ways that we certainly didn’t foresee, and their feedback has been invaluable.

A more technical blog post explaining the easy integration of Comufy and TweetSwitch will follow soon.

User feedback

I want to briefly highlight the importance of monitoring user feedback, both positive and negative. On the plus side, users swiftly alerted us to any problems and issues that occurred. However, whilst most users contacted us directly, largely through DMs, some took it upon themselves to publish their gripes via Twitter. By monitoring and swiftly responding to comments about TweetSwitch, we managed to minimise the spread of any negative comments. Our users appreciated their personal replies and this should increase their loyalty to TweetSwitch. As we have established personal communication, they are also likely to contact us directly with any further issues, rather than publish to the social web.

Whilst the power of Twitter to disseminate information to the masses can promote your company, you must remember that it can just as easily tarnish the reputation that you have spent months creating.

In conclusion…

The TechCrunch article and the subsequent re-tweets have helped advertise both TweetSwitch and Comufy, achieving in days what could have taken traditional marketing months to achieve. TweetSwitch has since been visited by users from over one hundred countries and we have seen articles published in French, Spanish, Italian, German, Polish, Japanese, Chinese and even Indonesian.

To all companies out there, big or small, don’t underestimate the power of virality. Fortunately for Comufy the article was largely positive and this will hopefully continue to be the case. However, if you do know instances where bad press has significantly impacted upon a company, with particular reference to the virality of Twitter and the internet, please contact us so we can link the articles below.

All feedback on our blog is welcome!